Terms of use:

Weather will not affect the operation of the tour. However if canceled due to unfavorable weather conditions, you will be given the option of an alternative date or full refund.

All clients should be at the meeting point of each tour a few minutes before the starting time. In case of more than 15 minutes delay we keep the right of canceling the tour without any refund.

Payment Policy:

All payments made using the card are processed through electronic payment platform “Alpha e-Commerce” of Alpha Bank and uses TLS 1.1 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

Cancellation Policy:

Refundable until 7 days before tour departure  

Refundable by 50% within 7 days of tour and until 48 hours before tour departure  

Non-refundable within 48 hours of tour departure

PERSONAL DATA

Data We Collect

Online reservation procedure

Guests of third party websites are asked to give personal data in order to complete their online reservations. The data they are asked to give are upon the administrator – controller of the system.

Data given automatically

There are many instances that we get data automatically. Such data are: IP address, type of device, location, date and time of accessing our system, pages that are visited and clicked, from which website someone came to our system, browser that is used, software that is used in the device or computer.

Data given from other sources

Our booking engines are integrated with other websites (online wholesalers, Online Travel Agents, etc) who are giving data about completed reservations. The data are used from controllers (administrators) for managing purposes.

Data we share with others

We share the above personal data with third party systems for basic purposes of completing an online reservation. For example, we use a third party mail provider for security reasons (to avoid emails going to spam). Our systems are cloud and we use hosting services of Amazon.com (https://aws.amazon.com/security/) . In addition in some instances we share data with third party systems for managing or accounting purposes of the controller (administrator). Also we share data with banks and online payment gateways for successful secure transactions.